Return Policy

At The Cozy Knits, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in their original packaging.
• Customized and clearance sale items are non-returnable.

2. How to Initiate a Return

• Email us at support@thecozyknitsbd.com with your order details.
• We will provide you with return instructions and a return authorization code.
• Pack the item securely and ship it back using a trackable courier service.

3. Refund Process

• Once we receive your returned item, it will be inspected.
• Refunds will be processed within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

If you would like to exchange an item, please indicate this in your return request. Exchanges are subject to product availability.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
• We will arrange a replacement or issue a refund as applicable.

6. Contact Us

If you have any questions regarding our return policy, please reach out to our customer support team at support@thecozyknitsbd.com.