Refund Policy

At The Cozy Knits, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

• Refunds are applicable only for defective, damaged, or incorrect products.
• Requests must be made within 7 days of receiving the order.
• Products must be unused, unwashed, and in their original packaging.

2. Non-Refundable Items

• Customized or personalized orders.
• Discounted or clearance items.
• Fabric that has been cut, altered, or used.

3. Refund Process

• Contact our support team at support@thecozyknitsbd.com with your order details and reason for refund.
• Once approved, we will provide instructions for returning the product.
• Refunds will be processed within 7-10 business days after receiving the returned item.

4. Late or Missing Refunds

• If you haven’t received a refund within the expected time, check with your bank or credit card provider.
• For further assistance, contact us at finance@thecozyknitsbd.com.

5. Exchange Policy

If you would prefer an exchange instead of a refund, please mention it in your request, and we will do our best to accommodate your needs.