Frequently Asked Questions (FAQs)

1. What products does The Cozy Knits offer?

We specialize in high-quality knitted fabrics and ready-made clothing. Our range includes cotton, modal, viscose, polyester, and blended fabrics.

2. Can I place a custom fabric order?

Yes! We offer customized fabric solutions, including design, color matching, and special finishing techniques. Contact our team for more details.

3. What are your shipping options?

We provide standard, express, and international shipping. Delivery times vary based on location and selected shipping method.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

5. What is your return and refund policy?

Returns are accepted within 7 days for unused and undamaged products. Refunds are processed within 7-10 business days after inspection.

6. Do you offer wholesale pricing?

Yes, we offer bulk pricing for wholesalers and retailers. Contact us for exclusive wholesale rates.

7. How can I contact customer support?

You can reach us via email at support@thecozyknitsbd.com or call our helpline at +88 01551 06 62 78.

8. Do you have an affiliate program?

Yes! You can earn commissions by promoting our products through our affiliate program. Sign up at affiliate@thecozyknitsbd.com.

9. Are your fabrics sustainable?

We prioritize eco-friendly materials and sustainable production practices. Many of our fabrics are certified by GOTS, OEKO-TEX, and BCI.

10. How do I become a partner or investor?

If you're interested in collaborating or investing, please reach out to our investor relations team at investors@thecozyknitsbd.com.